Refund & Return Policy
At Elite Science Labs, customer satisfaction is important to us. Due to the nature of our laboratory research products, we maintain a strict Refund & Return Policy. Please read the following information carefully before placing your order.
1. Return Eligibility
Returns are accepted only under the following circumstances:
• You received the wrong product.
• The product arrived damaged during shipping.
• The item has a manufacturing defect.
• The product received does not match your confirmed order.
To qualify for a return, the product must remain unopened, unused, and in its original packaging.
2. Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns or exchanges for:
• Opened or used products.
• Products damaged due to improper handling or storage.
• Products purchased through unauthorized sellers.
• Clearance or final sale items.
• Products returned without prior authorization.
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery.
Your request should include:
• Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue
Our team will review your request and respond as quickly as possible.
4. Refund Process
Once your request has been reviewed and approved, your refund will be processed using the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider.
5. Replacement Policy
If your return qualifies for a replacement, we will ship a replacement product at no additional shipping cost once the claim has been approved.
Replacement availability depends on current inventory.
6. Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to this Refund & Return Policy.
7. Shipping Costs
Shipping charges are generally non-refundable unless the return is the result of our error, such as shipping the wrong item or a confirmed defective product.
If a return is approved due to our mistake, Elite Science Labs will cover the reasonable return shipping costs.
8. Research Products Notice
All products sold by Elite Science Labs are intended strictly for laboratory research, scientific, and educational purposes only.
Our products are not intended for human consumption, veterinary use, medical treatment, diagnosis, or prevention of any disease.
9. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact our customer support team.
Elite Science Labs
Email: support@elitesciencelabs.com
Phone: [Your Phone Number]
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM
Our Commitment
Elite Science Labs is committed to providing high-quality laboratory research products and exceptional customer service. If an issue arises with your order, our support team will work with you to resolve it fairly and promptly in accordance with this Refund & Return Policy.
