Returns & Refunds

At Ayerubia, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or missing product, please contact us so we can review your concern and assist you in accordance with this policy.

1. Return Eligibility

Products may be eligible for a return or replacement if:

• You receive a damaged or defective product.
• You receive an incorrect product.
• An item is missing from your order.

All return or replacement requests are subject to review and approval by Ayerubia.

2. Non-Returnable Products

For hygiene and safety reasons, skincare and personal care products that have been opened, used, or tampered with may not be eligible for return, except where required by applicable law.

Products damaged due to improper handling after delivery may also be excluded from return eligibility.

3. Reporting a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us review your request, please provide:

• Your order number.
• Clear photographs of the product and packaging.
• A brief description of the issue.

Please retain the original packaging until your request has been reviewed.

4. Refund Policy

Refunds may be issued for eligible orders after the issue has been reviewed and approved by Ayerubia.

Once approved, refunds will be processed to the original payment method, where applicable. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Replacement Policy

Where appropriate and subject to product availability, Ayerubia may offer a replacement for an eligible damaged, defective, or incorrect item.

If a replacement is unavailable, an alternative resolution may be offered in accordance with applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund procedure.

7. Return Shipping Charges

If a return or replacement is approved, our customer support team will advise you about the return procedure and any applicable shipping charges.

Where the issue is caused by an incorrect, damaged, or defective product supplied by Ayerubia, we will communicate the appropriate resolution.

8. Refund Processing Time

Approved refunds will be initiated as soon as reasonably possible. The time required for the refund to reflect in your account may vary depending on your payment method and financial institution.

9. Contact Us

For return, replacement, or refund assistance, please contact Ayerubia through the Contact Us page on our website.

Please include your order number and relevant photographs so our team can review your request efficiently.

Thank you for choosing Ayerubia — Care • Recover • Glow. We appreciate your trust in our brand.